Furniture Removalist Services

WARNING! THESE PEOPLE ARE EXTORTIONISTS AND CONMEN!

We used FRS to move a 2 bed apartment from Neutral Bay to Alexandria in Sydney. For anyone not familiar with Sydney these suburbs are only 10.5km apart. 25 min journey by car. The job took 7.5 hours (9am-4.30pm) which is an unreasonable amount of time to move a 2 bedder within the same city.

The two removalists they sent, one by the name of Michael and another younger guy (refused to give us his name), took as long as they could to load and unload the truck. 3 hours at Neutral Bay and a further 3 hours unloading including disappearing for an hour with little explanation.

The driver, Michael, said he was charging me for 9 hours when only 7 hours had passed when they were finally finished. When I disputed being overcharged he said he was leaving with my 4k TV. He also refused to deduct the $100 deposit already paid.

They had deliberately held off unloading the most expensive item we had in order to use it to as threat to force us to pay. He got angry very quickly and immediately refused to explain to how he arrived at 9 hours. He kept telling us to call the police and said he was leaving with our TV and we can get it back later. I told him this is blackmail and extortion. He claimed to not know what the word 'blackmail' meant.

This lead to a stand-off outside the back of his truck where we found it was completely empty except for the TV. He deliberately blocked our access when we tried to retrieve it.

In addition to the threat of taking property which didn't belong to him (known as theft in Common Law) he refused to negotiate the price. He behaved in an aggressive and insulting way towards my girlfriend because she took a photo of his number plate as well as swearing at us.

The only thing that changed the situation was his colleague tripping up and dropping our wardrobe on the concrete smashing the doors and drawers to pieces right in front of us. This destroyed what little credibility they had left and Michael agreed to knock $90 off the cost.

Knowing that we would never get our TV back I agreed to pay $650 for a 7 hour period to simply move a 2 bed apartment. I'm very angry that we fell victim to extortion from this unscrupulous company. In the end I paid $750 if you include the $100 deposit.

Along with threatening to seize our property they also damaged 3 items of furniture and broke some wine glasses (see attached photos).

They deliberately packed and unloaded the truck as slowly as possible to prolong the time the job took and they disappeared for an hour whilst driving from the old address to the new one. It only took us 30mins via Uber to reach the new address. They provided no explanation other than blaming it on traffic. We suspect they went for lunch (not part of their Ts & Cs) while we chose not to get any food out of respect.

This was the worst moving experience we've ever had. Their guys threatened us, worked as slowly as possible, were hostile from the start and became very rude asides from the threat when we objected to being overcharged.

I have since written numerous complaints to FRS requesting a refund for the damages and the conduct of their movers. I am yet to receive any response. I even tried calling them and spoke to a lady called Stacey who told me my complaint had been referred to "management". As a week has already passed I've submitted a complaint to Fair Trading NSW and currently waiting for the outcome of their investigation. I highly doubt they will cooperate with Fair Trading so pursuing legal action may be the only option to get my money back.

I strongly advise against anyone using this company. They are scammers and conmen. I've never before been threatened in my own home until now. This is not the way business should be conducted in a country like Australia. I'm very surprised they haven't been shut down yet. They only care about finding ways to rip you off and show absolutely no respect for people's personal belongings which they have worked hard to pay for and will even use them as a means to extort more money out of you.
AVOID AT ALL COSTS!!

Btw don't believe any positive reviews written about them. They are fake paid for reviews from India. Probably written by a virtual assistant from Fiverr.

Move size: 2 Bedroom Home Service cost: $750

We booked for a VIP service 50cubic, for a move from Sydney to Brisbane for 14 December. Paid the full amount in advance (worst ever mistake I've done).
FRS sent me a truck with only 15 cubic..and the nightmare started. The removalists didn't have a clue. They looked like casual local removalists with a small milkrun truck. Not as shown in the website with branded, uniformed removalists. Called FRS and pleaded and requested with them to send a truck as agreed which was declined. Reportedly the truck broke down, and rest of the items would be moved three or four days later. I tried to reason with them and told them we are moving interstate we are not coming back to Sydney we need to move everything in one go which did not make any sense with them.
I finally requested them to cancel the service. Thankfully they agreed for a full refund in an email. ( Make sure anything you do with this company is in writing so you have evidence).
I had to contact another removalist company paid a premium because of last minute booking finally got the job done adding an extra day. (Happy to refer this removalists to you. They were brilliant.)
I had been chasing up the refund of $3,740 since that day. Spoke with [name removed], [name removed], [name removed], [name removed], every one of them said the money should be in my account in two to three business days ever since. Sent innumerable emails requesting refund the full amount in vein.
The last call and two emails I sent yesterday (almost four weeks later)was very clear stating that they will be referred to fair trading New South Wales and ACCC. Thankfully they refunded my full amount today.
A very strong recommendation from my personal experience DO NOT EVER USE THIS REMOVALISTS even if they pay you to use them. I had many sleepless nights expecting the refund especially during Christmas time. Not one supervisor or manager bothered to call me. Please, please please do not make your life hell by trying to use FRS ever.
I'm glad I can move on.
FRS ..NO, NEVER, EVER.

Move size: 4 Bedroom Home Service cost: $3740

This move cost me an extra $7000
On the 1/10/18 I received a quote for the equivalent of a 4t truck based upon a list of items I had supplied. Upon conversations with Mona it was agreed I would be booked in for 18 cubic metres, again based upon the list of items uploaded to your website.
When your team of removalists turned up, they regrettably informed me there was not enough room on the truck and I was told I had 35 cubic metres at my property.
I measured the available space on your truck to find that there was only 10.8 cubic metres available on your truck. The tape measure (Which I have images) read 1.8 metres to other items on the truck. Little did I realise 300mm from the tail of the truck was reserved for your trolleys. That makes 1.5 metres of available space. To make matters worse the truck was not filled to the top (I have images to show the height, which I have previously forwarded to you via email on 2nd/ 11/18).
To your credit, a second truck was arranged and arrived rather late. After much discussion I was told I must pay $1000. Although on the phone it was agreed that the second truck would take the rest of my stuff and for anything over 18 cube I would pay $100 per cube. Your second truck left at the same time the first truck did and the second truck left totally unloaded.
During the time the second truck was at my property I felt Racially Discriminated against. Your removalists (4 of them) would speak in an unfamiliar language, laugh and the look at me which was making me feel rather uncomfortable. I was also booked on the last flight for the day back to Sydney and as your truck had arrived 2.5 hours after they rang and gave me an approximate time. I admit I was a little stressed as your guys were too busy talking on the phone and amongst themselves rather than getting the job done in a timely manner.
To conclude, your first removalists told me he had 15 cubic metres on the truck? He also informed me I had 35 cubic metres in the property. The second truck was adamant I had 20 cubic metres left on the property. He would not take the stuff unless I gave him $1000.
I called numerous times during the course of the delivery day (Friday 2/11/18) and kept on getting told someone would get back to me. Not once did anybody from your office get back to me when they said they would. I eventually got through to the manager (Sam). We came to an agreement that FRS would pick up the rest of my belongings on the following Friday (09/11/18), with the proviso that anything over 10 cubic metres would be charged for at a rate of $100 plus GST. I agreed as long as it was in writing by close of business that day (2/11/18).
I heard nothing and because my discussions had fallen on deaf ears during that day I feared your company would not fulfil it’s verbal agreement so I took it upon myself to make other arrangements whilst I was at work on Saturday 3/11/18. I came home to an email from your company confirming that you would complete the job and because now I had lost all trust with your company and you had breached your word. I decided to do the job myself.
The truck I used was a 3t truck which held 20 cubic metres and I only just half filled it with my remaining property? Which means I had only 10 Cubic metres left to bring to Sydney. Unsure as to where your professionals were getting their estimates from?
I have images and video of the rest of the items. There is nothing in the property that was not on the list and everything would have fitted with the 18 cubic metres as originally quoted.
They have however offered to give me 50% of their charge back but I am out of pocket over $7000.

Move size: 3 Bedroom Home Service cost: $900

1. The truck was at my address with one hour delay
2. The guys doing the job were not professional at all. They were working very slowly. They were wasting a lot of time.
3. Surprisingly, the truck did not have any lift. This made everything a lot harder.
4. They made an damage to the lift
5. There were damages to my drawers.
6. When I showed the damages to the guys, the one in charge acted very aggressively and started swearing to god that it was like this before the movement.
7. When I raised the issues to the FRS office, the customer service was terrible.
This was the worst experience I had in Australia in receiving a service and I paid $1100 for moving from a 2-bedroom apartment to another.

Service cost: $1100

The biggest problem with this company was that despite booking a premium job they would not commit to a pick up time. As a result times were constantly being pushed back. In the end I declined on the final pick up time of 11:30 pm as I needed to get some sleep and regain my sense of humour. We finally agreed on a six am pick up but sadly the boys didn't get to me until 7:30am. They did pack the truck quickly and all items arrived safe and sound- however they drove straight through and arrived at the drop off destination at 10:30PM. My husband was happy to take receipt of our goods at that time. I think the administrators of this company have unrealistic expectations of their removalist staff. Prior to booking you get quality immediate service once your waiting on the uplift you deal with the boys driving the truck. I really hated that they put their staff in the firing line.

Service cost: $2000

Where do I start? Charge my CC before I agreed to terms and conditions. Never told me about 3% surcharge - seems small but set the scene for pattern of behaviour. Salesperson lied said removalist was on the road when I spoke to removaliat he said he was still on the last job and wouldn't arrive for another 3 hours. He was already running almost 2 hrs late. Person answering phone was outright rude and confrontation. When I said I wanted to cancel the service cos I didn't agree to their T&Cs they said no and threatened to charge my CC for the balance of the move (almost $700!!). I cancelled my CC to prevent them from doing this. When I asked to speak to a manager no one was around and they never answered any of my emails. I could go on. Still waiting for my $309 and will continue to chase this shonky company through various means for as long as it takes.

Service cost: $1000

To late I read these reviews. My experience with this company has been a nightmare. They used extortion to try to get another $300 by refusing to take all of my furniture unless I agreed to pay up on delivery. My furniture was damaged on delivery lots of pots & statues smashed fridge scratched bed badly scratch & the guys reaction was a shrug. Needless to say I didn't pay the $300. I intend to plaster pictures of the damage all over social media to stop anyone else going through this.

Service cost: $1400

One of the worst human beings I have met. Three people are supposed to come and when they saw a lawn mower, they refused to take the stuff as it said furniture. I told them to leave the lan mower lone and take the rest. they argued for an hour and left. I called the lady in the office and they came back later and started loading. Only one spoke english and they were busy chatting and talking amongst themselves and occasionally moving a box!
When I asked them to talk less, they threatened to drop everything on the driveway and leave. I then called the office and the guy who answered was very rude. I asked to speak too the boss and he told me he and his wife run the place.
Then as it was dark they refused to take the furniture to the shed and left with the stuff to come back in the morning. They did come in the morning and a few items were missing. But ofcourse I had no proof. They brought an extra guy and then charged me for that person too. At the end they said they weere there for 5 hours when they were for 3.5 hours. but they got aggressive and threatening and refused to return my credit card., until I wass about to call the police. They charged me for two days including the $100.00 for the first half hour and $700.00 job got to cost me over 1600.00

they then went off road and got the truck stuck in some mud and demanded that I pay $300.00 for a tow truck which they called to pull it out.
I can write a few pages about them, butt I don't think they are worth my time.

Thanks.
Ram.

Move size: Partial Move Service cost: $1600